In 2019, stats show that ridership of Waterdown’s HSR #18 route went up to 82,000+ boardings, an increase from 50,000+ boardings in 2018. Boardings speak specifically to the number of customers riding on HSR buses at any given time whether they paid a fare or are riding using a transfer.
Hamilton Street Railway (HSR) equipped buses with Automatic Passenger Counters in 2019 and were able to give HSR a far more comprehensive picture of the demand on the Waterdown Route.
HSR had also implemented additional hours to improve service reliability on the route, as well as extended the route to Plains Road. As such, they captured more customers as they connected to and from Burlington service and Aldershot GO that may have been using Burlington Transit in the past.